Privacy Policy

Last updated: March 2, 2026

This Privacy Policy describes how ShopSchedule ("we", "us", or "our") collects, uses, and protects your information when you use our scheduling application ("Service").

1. Information We Collect

Information You Provide

Account Information

  • Name
  • Email address
  • Password (encrypted)
  • Company/shop name

User Content

  • Machine/work center data
  • Job and scheduling data
  • Customer names
  • Notes and other content you enter

Payment Information

  • We use third-party payment processors (e.g., Stripe)
  • We do not store full credit card numbers on our servers
  • We may store partial card information (last 4 digits, expiration date) for display purposes

Communications

  • Support requests
  • Feedback you provide
  • Email correspondence

Information Collected Automatically

Usage Data

  • Pages visited and features used
  • Time spent on the Service
  • Actions taken (clicks, edits)
  • Browser type and version
  • Device type and operating system

Log Data

  • IP address
  • Access times
  • Referring URLs
  • Error logs

Cookies and Similar Technologies

  • Session cookies (required for login)
  • Preference cookies (remember your settings)
  • Analytics cookies (understand how you use the Service)

2. How We Use Your Information

We use your information to:

Provide the Service

  • Create and manage your account
  • Store and display your scheduling data
  • Enable collaboration with your team members

Improve the Service

  • Analyze usage patterns
  • Identify and fix bugs
  • Develop new features

Communicate with You

  • Respond to support requests
  • Send important account notices
  • Send product updates (you can opt out)

Billing

  • Process payments
  • Send invoices and receipts

Security and Legal

  • Detect and prevent fraud
  • Enforce our Terms of Service
  • Comply with legal obligations

3. How We Share Your Information

We do NOT sell your personal information.

We may share your information with:

Service Providers Third parties that help us operate the Service:

  • Cloud hosting (e.g., AWS, DigitalOcean)
  • Payment processing (e.g., Stripe)
  • Email delivery (e.g., Postmark, SendGrid)
  • Analytics (e.g., Plausible, Google Analytics)

These providers are contractually obligated to protect your information.

Within Your Organization Your User Content is visible to other users in your shop/organization as determined by your account settings and permissions.

Legal Requirements We may disclose information if required by law, court order, or government request.

Business Transfers If ShopSchedule is acquired or merged, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Storage and Security

Where We Store Data

Your data is stored on secure servers in the United States.

Security Measures

We implement industry-standard security practices:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest
  • Regular security updates
  • Access controls and authentication
  • Regular backups

Security Limitations

No system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. Data Retention

Active Accounts We retain your data as long as your account is active.

Deleted Accounts When you delete your account, we delete your User Content within 30 days.

Backups Deleted data may persist in backups for up to 90 days.

Legal Requirements We may retain certain data longer if required by law (e.g., billing records for tax purposes).

6. Your Rights

All Users

Access You can access your data through the Service at any time.

Export You can export your data in common formats.

Correction You can update your information through account settings.

Deletion You can delete your account and data through account settings.

Opt-Out You can unsubscribe from marketing emails using the link in any email.

European Users (GDPR)

If you are in the European Economic Area, you have additional rights:

Legal Basis We process your data based on:

  • Contract performance (providing the Service)
  • Legitimate interests (improving the Service, security)
  • Consent (marketing communications)

Additional Rights

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Data Transfers Your data is transferred to the United States. We rely on Standard Contractual Clauses approved by the European Commission.

California Users (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Know whether we sell your information (we don't)
  • Request deletion of your information
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected].

7. Cookies

What Are Cookies

Cookies are small text files stored on your device that help us provide and improve the Service.

Types of Cookies We Use

Essential Cookies Required for the Service to function. Cannot be disabled.

  • Session management
  • Authentication
  • Security

Preference Cookies Remember your settings and choices.

  • Language preferences
  • Display settings

Analytics Cookies Help us understand how you use the Service.

  • Pages visited
  • Features used
  • Performance metrics

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

8. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing any information.

9. Children's Privacy

ShopSchedule is not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Email notification
  • Notice on the Service

Continued use after changes take effect constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Mail: ShopSchedule [Address to be added when company is formed]

For general support, contact [email protected].